The New Frontier, Your Call Center as a Social Media Outpost

The New Frontier, Your Call Center as a Social Media Outpost

If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d your favorite music performers to view road schedules. But what business  opportunities are there around Social Media, and how do you integrate it into your contact center; to be [...]