BPO Firm Expands Business, Profits Up
Canadian call center Telus International Philippines, Inc.’s profits went up by almost two-fifths last year as revenues grew by over a quarter.
The outsourcing company’s 2008 net income reached P600.52 million, higher than its previous year’s profits of P431.37 million. Revenues meanwhile increased by 26.28% to P4.22 billion from P3.34 billion in 2007, documents from the Securities and Exchange Commission showed.
The outsourcing firm’s largest expense last year was for salaries, allowances and benefits, which went up to P2.15 billion from P1.63 billion in 2007.
Company officials were not available for comment.
Last month, Telus International Philippines opened its fourth call center in the country at the Araneta Center Cyber Park in Quezon City, which employs 900 people.
It also has offices in Ortigas, Pasig and Taguig. Telus employs a total of 8,000 workers.
The Cubao facility, which has 2,500 call center seats, provides inbound customer care and sales, market research, and business process solutions for North American clients involved in consumer electronics, finance and telecommunications.
Telus International, formerly Ambergris Solutions, Inc., plans to fill seats there by yearend.
The call center, which focuses on voice services, plans to target the more lucrative non-voice outsourcing business later on.
The outsourcing industry is expected to continue its growth despite the sluggish economy, as more firms abroad turn to offshoring to cut costs.
The Business Processing Association of the Philippines has projected the industry’s revenues to grow 30% this year, adding 100,000 more jobs to the existing 400,000.
The outsourcing industry pulled in $6.1 billion in revenues last year, according to the association.
source: www.bworldonline.com
