Philippines Call Center Information

CA Telemarketing Inc./California Teleservices Inc. is one of the call centers in the Philippines. Building on 10 years of experience in call center operations CTI was formed to handle the most complex call center needs of companies worldwide. CTI is one of only a handful of companies focusing on the small to midsize business market with customized customer relationship management solutions. Based in Manila, Philippines, CA Telemarketing Inc./California Teleservices Inc. strive to be the leader of customer relationship management by combining innovative technology with Eastern work ethic combined with great savings to our clients. CA Telemarketing Inc./California Teleservices Inc. caters various call center operations.

CTI currently operates two contact centers dedicated to servicing clients in English, Chinese and Spanish. All CTI agents must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client specific training. Agents receive continuous additional training and are quality controlled daily.

At CTI, each campaign begins with close consultation and analysis to understand your business, the overall objective of your outbound campaign, and what you are trying to accomplish. We also take time to help edit your script to ensure your goals are being met while enabling our call center agents to work at the highest level of efficiency. Next, we train our agents on your specific campaign, your products and services, any possible objections, and the best approach to take with your target customer or audience.

SERVICES

Our inbound call center services include live toll-free telephone support, order taking services, real-time email response, and live online chat – each specifically designed to complement the other so you can drive more sales, increase average order sizes, and enhance your customer service.

CTI offers customized and cost effective outbound solutions to meet your unique needs. We have a team of professionals ready to pick up the phone and speak to your customers or the community on your behalf. Whether you need a telemarketing team to perform complex customer surveys, a strategic marketing program to improve customer growth through cross selling, or a cold-calling initiative to generate more customer leads — CTI has the expertise to deliver a solution that suits your specific needs and put you on the road to success.

CONTACT

5th Floor Jocfer Bldg.
Commonwealth Ave., Quezon City
Tel: (632) 454-4900; 454-4935
Fax: (632) 454-4937
Email: ph@ticrm.com
Web: www.cticrm.com