Philippines Call Center Information

The CCAP Call Center Conference & Expo is back, and it’s bigger than ever! Now on our third run, the two-day flagship event of the Contact Center Association of the Philippines is the annual gathering of the industry’s biggest contact centers. This year’s theme is “Philippine Call Center Road Map 2010: Full Speed Ahead!”

The conference will run on July 10 and 11, 2007 along with the exhibit and job fair. It will be held at the

Crowne Plaza in Ortigas, Pasig City, Philippines .

The two-day conference will feature individual track sessions from industry practitioners, experts, and analysts. These simultaneous tracks include insights, best practices, and practical applications organized into five broad topics:

• Operations
• People
• Solutions
• Career Development
• Captives

There will be four sessions per day for each track (except for the Captives Track, which is a single-day activity) or 36 sessions for the entire conference, covering key issues, the latest trends, and the leading solutions for the industry.

With the huge popularity of Career Development Track, aimed at agents and supervisors, introduced last year, we are expanding the track from one day to a full two days. This year, we have again expanded our coverage with a dedicated break-out session for in-house call centers called Captives Track, as there are peculiar interests and specific requirements for companies running their own customer contact service as a single unit or as shared services.

The event combines an industry conference tackling the major issues and trends, an exhibit of the latest products and solutions, and a job fair for industry professionals and fresh graduates. This year, we have expanded our coverage with a dedicated break-out session for in-house call centers (Captives Track) on top of our regular Operations, People, Solutions, and Career Development Tracks.

Aside from the conference, exhibit, and job fair, we are organizing special interest group (SIG) sessions for HR managers, workforce managers, QA managers, IT managers, and facilities managers from different contact centers. These are open fora for call center specialists where their particular issues and concerns can be discussed.

It brings together all the players in the contact center industry, providing a one-stop venue for learning, networking, and business opportunities. It’s designed with both outsourced and in-house call centers in mind. Last year, more than 6,000 delegates, industry practitioners, vendors, job applicants, and investors attended the event.

The event aims to:

• Promote the continued growth of the contact center industry in the Philippines
• Provide a one-stop venue for learning, networking, and business opportunities

Whatever stage of operation or level of experience you are in, the Call Center Conference & Expo 2007 provides the information and solutions you need. No other call center event can match the breadth and depth of the CCAP Call Center Conference & Expo 2007.