Call Center Jobs Will Reach 800,000 by 2010
The country’s business process outsourcing (BPO) sector can create jobs for up to 11 percent of the new labor force entrants between this year and 2010, a high contribution for a single economic activity, an Asian Development Bank study said.A March 2007 working paper prepared by the ADB economics and research department projected that the total number of BPO employees could hit 600,000 to 800,000 by 2010, equivalent to seven to 11 percent of the expected new labor entrants during the period.
As of end 2005, the BPO sector employed 163,250 people.
The paper, “An Analysis of the Philippine BPO Industry,†authored by ADB economists Nedelyn Magtibay-Ramos, Gemma Estrada and Jesus Felipe, was released at the sidelines of an ADB press briefing on its flagship publication Asian Development Outlook 2007.
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