Call Center Will Give 90,000 New Jobs in Two Years
Given the right support, the call center industry could generate about 90,000 jobs in the Philippines in two to three years, said an official of California-based business process outsourcing (BPO) solutions provider Five9 Inc., which has chosen the Philippines as the site of its headquarters for Southeast Asian operations.
Country manager Junie Pama said since it began operating in the Philippines last year Five9 had so far served dozens of customers, helped put up 1,600 call center seats and provided 2,500 direct and indirect jobs.
The Five9 Virtual Contact Centerâ„¢ system, which the US firm is offering the market here, enables companies of any size to build a comprehensive contact center anywhere in the world without any hardware, software, or up-front capital expenditure, Pama said.
