Call Centers All-Out Perks and Benefits for Agents
Tired of answering calls all night long? Enduring one difficult customer after another? Trying to stay awake in an unforgiving nightshift job?
Why not take a break, hit the gym or, better yet, get a massage in a spa right inside your office?
TeleTech’s Customer Management Center in Cainta recently opened a gym and spa right inside the company premises for exclusive use of its 2,700-strong workforce to help them manage or relieve stress that goes with a call center job.
Lifestyle program
AJ Maralit, TeleTech’s executive director of operations, said the facilities managed by Gold’s Gym and Home Spa, are part of the company’s lifestyle program for employees that aims to promote a “healthy balance of life and work.”
Maralit said his company, which employs over 12,000 people, is the first to incorporate a first class gym and spa inside a customer manager center. Eventually, all its branches in the country will have a gym and spa.
Maralit said he hopes others in the industry will follow their pioneering work practice aimed at reducing or countering employee stress at work.
“When the contact center (call center) industry began in the country in the late 1990s, the focus of the industry was to attract qualified people to work in contact centers. TeleTech shifted its focus to talent retention by making employees happy. We believe that a healthy work-life balance makes a happier employee. Happy employees generate best results.”
The incorporation of a “lifestyle program” for employees at TeleTech was partly based on the result of a survey of contact center lifestyle conducted by Nielsen in 2005, which listed down the “key activities” employees engage in when not in the office. Continue reading
