Philippines Call Center Information

Proving its prominence in the world of business process outsourcing, the country will play host in October to hundreds of BPO executives who will be discussing prospects for the industry amid a global recession.
The Business Processing Association of the Philippines will be holding its first international conference for senior BPO executives worldwide on October 20-21, [...]

The Philippines continues to become an attractive site for outsourcing as several business process outsourcing (BPO) firms have expressed plans to move their operations to the country.
According to business advisory and auditing firm KPMG, one BPO company is even planning to provide as much as 20,000 jobs to the Philippines.
“A number of our clients are [...]

The local business process outsourcing (BPO) industry will likely hit a 23% growth in revenues this year as more foreign companies continue to lay off workers and transfer operations to cut costs, an industry executive said Friday.
At the sidelines of the 15th Metro Manila Business Conference in Pasay City, Jonathan de Luzuriaga, Business Processing Association [...]

The global economic downturn is forcing Philippine-based contact centers to operate more efficiently and keep their costs down, as high operating expenses may make them uncompetitive.
Contact Center Association of the Philippines president Benedict Hernandez said the crisis had prompted the industry to look more closely at wage increases and the negative impact this could have [...]

Amid economic pressure and low operational expenditure from global markets, the country’s contact center business will remain robust until the end of the year, according to a study commissioned by the Contact Center Association of the Philippines (CCAP).
During the kickoff for its upcoming industry conference, CCAP president Benedict Hernandez revealed that they commissioned a study [...]

The National Competency Assessment Tool, a standardized test for aspiring business process outsourcing practitioners, is scheduled to be piloted in several schools and universities this year.
Oscar Sanez, chief executive of the Business Processing Association of the Philippines (BPAP), said the test was being tweaked and should be finalized this month.
Once finalized, he said BPAP would [...]

Global Hotline Philippines (GHP) is an experienced provider of outsourcing services to businesses and organizations operating in English-speaking business environments and markets around the world.
Our comprehensive range and integration of in- and out-bound call center services and business process outsourcing (BPO), and CRM implementation providing our clients with a one-stop integrated solution for all their [...]