Philippines Call Center Information

CEBU GLOBAL TELESERVICES, INC. is a globally competitive customer service oriented organization that answers to the demands of outsourcing. Heedful to the needs of its clients, CGTS is on its way of distinguishing itself amongst the most trusted call centers in the Philippines and around the world.

Certified by the SEC in December 2005, we opened our doors to the first batch of specialists in March 15, 2006. CGTS is currently operating via outbound route, specializing in sales on financial support for education in the United States.

In line with its pursuit for excellence and guided by the light of its mission, CGTS is open to all possibilities for customer and sales service innovation. We are steadily evolving, responding better to the fast rising industry of Business Process Outsourcing (BPO).

SERVICES

Cebu Global Teleservices, Inc. uses the expertise and talent of Filipino agents, combined with efficient operations management and call center technology to bring to our clients a wide array of effective telemarketing and outbound solutions.

We give our clients concrete results in the various features of their marketing operations. Through our customized business solutions and services, we work in partnership with each client on a continuous basis, coordinating with our in-house resources to devise, organize and uphold effective and integrated solutions between our technological architecture and operational means, and our clients’ specific campaign and systems. We put into mind the necessity of marketing research and planning with the fundamental principles of commercial enterprise.

We deliver a program that is tailored to suit each client providing them with multiple service strategies, analytical reports, networking connection and security, integrated with high-level training modules for call agents and staff.

Equipped with advanced web-based tools and modern communications planning, matched with Filipino hospitality, industry and talent, Cebu Global capitalizes on sophisticated technology to perfect the delivery of customer care and service solutions in the most cost-effective manner to prospective customers, increasing customer satisfaction and building a lasting relationship with each customer.

Our leadership has 20 years experience in call center business

• inbound / outbound
• electronic billing / internet selling
• Industry served includes
  • o Telecom (local/long distance/mobile phone – largest in the world)
  • o Gas / Electric industry
  • o High speed internet

CONTACT

2nd Floor Mango Square Complex
Gen. Maxilom Avenue
Cebu City

Email: info@cebuglobaltel.com
Web: www.cebuglobaltel.com

(032)412-6375
(032)412-6366
(032)412-6376