Philippines Call Center Information

CSS is a global organization with each of its delivery centre playing a strategic role to offer the most optimized support solutions to clients. Over the years we have evolved, refined and mastered a unique ‘OneWorld’ model that integrates business processes, people at different disparate locations, multiple cultures and skill sets into a unified operational model. This model helps in achieving consistency and optimization of support operations and ensures that end objectives such as balance of quality, cost savings, localization and reduced risk to deliver are met.

CSS’ Philippines delivery center is a leading offshore location that provides a large and highly skilled multilingual customer service workforce. Our Philippines location Metro Manila and surrounding provinces is an important offshore player driven by low cost high quality locations. With infrastructure and locations that present high quality talent combined with friendly Government policies and a robust infrastructure, makes it an ideal location for offshore expansion, presenting organizations with cost advantages that are optimizing their operating costs.

Service Assurance

CSS Service Assurance framework optimizes our client’s service management practices to deliver the desired results. It is intended to make sure that our services meet specified requirements at all stages in the process:

• Product Lifecycle Services
• Enterprise IT Support
• Customer Support Solutions

Contact:

Cybernet-SlashSupport Philippines Inc.
World Square 2/3 – 14th Floor
Mckinley Hill Cyber Park
Fort Bonifacio, Taguig City
Tel: +632 798 0220 0224
Web: www.csscorp.com