Dell Philippines Call Center Info
ABOUT
Dell has served businesses, governments, large organizations and individuals in Asia-Pacific/Japan since the early 1990s.
Dell entered Asia-Pacific/Japan in select markets and began investing in regional facilities, management, service and technical personnel in 1993, with its first operations in Japan and Australia.
Dell direct sales operations are currently in 13 markets in the region: Australia, Brunei, China, Hong Kong, India, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan and Thailand. In addition, 38 distributors serve another 31 markets.
Dell Asia-Pacific/Japan has the product range and expertise to help multinational, government and corporate accounts as well as experienced individuals and small to medium businesses, implement their technology initiatives throughout the region.
Through its Global Customer Program, Dell is able to provide a specific suite of services and support to its Asian customers with worldwide operations. It provides global customers with centralized ordering and billing; customized products (including proprietary software installation); and the advantages of local delivery and local onsite service.
Customers in Asia-Pacific/Japan are able to order computers directly from Dell and receive them within seven to ten working days. They can access a toll-free technical support hotline and benefit from the company’s on-site service programs.
Dell pioneered the toll-free technical support hotline and made it an industry standard. Its multi-lingual support engineers at the APCC and CCC are able to resolve more than 80% of all callers’ technical issues over the phone. This is possible because Dell brands each system it ships with an individual product number that links to its detailed technical specifications.
One of the most significant investments Dell is making worldwide is in the Internet. Its Web site, www.dell.com/ap now supports 11 country specific sites for Asia-Pacific/Japan, using four languages including Chinese, English, Korean and Japanese.
In the Asia-Pacific and Japan region, revenue was $1.9 billion on unit growth of 23 percent in the third quarter of fiscal year 2007, as the company gained 1.4 share points year-over-year. Led by 33 percent unit growth in China, Dell was also the fastest growing among the top five vendors in the region, growing at nearly three times the growth rate of the industry. In India, units were up 93 percent and to more efficiently serve the growth in this market, Dell plans to open manufacturing operations there this year.
CONTACT
27th Floor Tower 2, RCBC Plaza,
6819 Ayala Ave, Corner Sen. Gil Puyat Avenue,
Makati City, Philippines
Country Manager: Barry Bunyi
Phone: +632-887 7182
Web: www.dell.com/manila
