Drishti Philippines, Inc. Call Center Info
ABOUT
Drishti is a convergence technology company with significant expertise in 3G, Voice over Packet (VoP), and related enterprise applications. Its flagship product, the Drishti Advanced Communication Exchange (DACX) enables rapid development of scalable & reliable converged application for contact centers and enterprises. Drishti’s mission is to foster innovation in the field of convergence to provide superior solutions to its customers.
SERVICES
The DACXâ„¢ Dialer by Drishti is the leading solution in the market that ensures any kind of outbound campaign (telemarketing, collections or simple market research) to be run at maximum efficiency. It can be used in call center of any size as predictive dialer, progressive dialer or simply as a manual dialer.
The key innovation that allows DACXâ„¢ Dialer places it ahead of the competition is an intelligent Learnsysâ„¢ algorithm that paces the calls based a number of real-time parameters like average talk time, current call connect ratio, current call connect time, number of outgoing channels etc. This translates into minimum agent wait time and minimum call drops. In addition, the proprietary Answering Machine Detection Algorithm is found to detect up to 90% Answering Machines in some circumstances.
CONTACT
DRISHTI PHILIPPINES, INC.
H.V. De la Costa Ave. Salcedo Village
Makati City, Philippines
Telephone: +632-813-3697
Email: asharma@drishti-soft.com
Web: www.drishti-soft.com
