Philippines Call Center Information

ABOUT

The company started commercial operations in May 1989, pioneering in the alphanumeric paging services. In 1992, ECPI became the market leader in the industry and has maintained this leadership since, achieving phenomenal growth in its subscriber base until 1999 when the Short Messaging Service of cellular phone companies started to impact negatively on the paging industry.

BY early 2000, it also started to focus on the foreign call center market, particularly the US and by April 2000, the Company secured a contract to provide a voice transcription service for a US based paging company. Later on, the Company also did other contact center projects with companies based in the United Kingdom and in the United States. In May 2002, ECPI finally signed up a joint venture agreement with Centralized Marketing Company (CMC), a multi awarded contact center company in the United States. The joint venture agreement with CMC will enable the Company to accelerate its entry into the huge contact center outsourcing market in the United States and have access to the best practices and training modules in contact center operations developed by CMC.

SERVICES

Internet Services

• Internet Connectivity
• Internet Prepaid Card
• Domain Name Registration and Power Hosting
• Internet Data Center
• Equipment Co-Location
• Web Business Solutions
• Corporate Internet Access
• Service Level Agreement

Contact Center Services

• Inbound
• Outbound

Facilities Management Services

• Service Offerings
• Technology
• Other Benefits

CONTACT

EasyCall House
2F Mary Bachrach Building
25th cor A.C. Delgado Sts
Port Area, Manila

Tel: 528-1263
Fax: 523-6284

Email : marketing2@easycall.com.ph
Web: www.easycall.com.ph