ePacific Global Contact Center Info
ABOUT
We are one of the pioneers in the Contact Center industry based in the Philippines. Our expertise lies in outbound-inbound client generation, customer service, business and data processing, technical support and outbound processes across verticals like Timeshare Vacation Ownership Industry and Travel clubs, Retail, Telecom, IT and Utilities services to companies primarily in US, UK and Australia.
Our highly specialized BPO expertise enables us to cost-effectively align practical solutions with the specific outsourcing strategies and needs of our client base. In addition to that, we have built a robust infrastructure consisting of state-of-the-art facilities strategically situated at the Antel tower and Orient Square buildings combined to a 33,000 sq ft of operational area with over 1300 strong Filipino work forces catering to 15 top clients located in the business district Ortigas, Manila.
Our delivery platform is further strengthened by the collective experience of our executive management team. Spanning numerous industries and specialties, their proven knowledge provides each client with increased value and a strong framework for success. Clients also derive tremendous value from our ability to consistently provide operational excellence, significant cost reduction and energized partnerships. The entire team, from executives to front-line agents, puts the customer first.
SERVICES
Our offerings are structured along domain expertise based industry verticals and specialized horizontal service offerings.
Inbound voice services provided across various verticals include:
- Tele Sales and Order Booking
- Cross Sell and Up Sell
- Customer Support
- Helpdesk services
- Query Handling services
- Technical support
- Collections
- Email & Chat support
Outbound services offered are:
- B2C and B2B Customer Acquisition
- Lead Generation
- Win Back Programs
- Tele Surveys
- Customer Loyalty Programs
- Welcome Calls
- Service Satisfaction Follow-ups
- Database Enhancement
- Up Sell/Cross Sell
- Sales Verification
Back Office
Support
CONTACT
14th & 17th Floor,
Orient Square Building
Emerald Ave., Ortigas Center
Pasig City 1605 Philippines
34th & 37th floor, Antel Global
Corporate Center, Julia Vargas Ave.,
Ortigas Center, Pasig City
1605 Philippines
Web: www.epacificglobal.com
Oct 14th, 2006 at 12:03 am
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Mar 17th, 2007 at 5:50 am
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