Focus Care Corporation Call Center Info
Focus Care Corporation was established in 2002 as a Philippine-based provider of offshore contact center solutions to US-based clients in the telecommunications and health care industries. Our key people bring to the table their formidable years of experience in customer service, sales, marketing, project planning and technical operations. Our front liners are highly skilled, motivated and goal-oriented.
Cognizant of the value of non-core business processes outsourcing, the Focus Care solution shall transform customer care, a cost center in the old business paradigm, into an engine of profit growth and into methods of differentiating service offerings in increasingly competitive markets.
We at Focus Care believe that the frontline determines the bottom line; hence we deem not having served the customer well enough if we have not given him – Unbelievable Customer Service!
SERVICES
For several years now, large US-based companies have been outsourcing non-core business processes, particularly customer services’ needs offshore. In the helm of this bustling economic activity is the Philippines. With its highly skilled, motivated and English-speaking workforce coupled with world-class ICT infrastructure, the Philippines is fast becoming the offshore destination of choice.
Focus Care positions itself as a contact center outsourcing partner for small and medium-sized enterprises. Our solutions are tailored for businesses that require 1 to 30 agent positions, with operations anywhere from 8 hours a day to 24/7/365. Focus Care provides its clients with excellent Inbound and Outbound support services ensuring reliable and comprehensive assistance to all customers.
Inbound Service Representing your company to your most valued clients is a challenge we take seriously. Our agents undergo continuous trainings to gain expertise on your products or services, so any questions, concerns and customer inputs will be heard and addressed correctly and efficiently. Our mission is to provide excellent customer service in a state-of-the-art, cost-effective setting.
CONTACT
Focus Care Corporation
18/F Strata 2000
Emerald Avenue, Ortigas Center
Pasig City, Philippines 1605
Phone: +632-637-6184 to 85
Fax: +632-683-0700
Toll Free: 1-800-760-4748
Web: www.focuscarecorp.com
