Philippines Call Center Information

It’s a great question, and we hear it a lot. Call centers are all over the Philippines particularly in Metro Manila. At GMCI, we are working to bring job opportunities to provincial areas while offering a better service to our customers. Metro Manila may be the technology hub of the country, but provincial areas such as Iloilo provides most of the capital city’s call center agents. GMCI wants to offer its customers quality agents at a reasonable price.

Our people make the difference. We use technology and sophisticated business strategies to serve people better. Our agents all have solid academic education, substantial multi-cultural exposures and remarkable proficiency in English, both oral and written. At GMCI, we hire the best people.

We seldom follow the status quo. We aggressively pursue better solutions to exceed expectations in every area of our business.

SERVICES

Services include the usual inbound and outbound telemarketing programs such as lead generation, appointment-setting, telesales, 24/7 customer service support, order-taking, technical help desk, and reservations, among others. We are also engaged in website navigation, internet-related problems, troubleshooting, responding to software and hardware problems, as software development assistance, web-enabled services, and customized BPO to a broad spectrum of industries.

Our Inbound and Outbound programs have value added features:

* Experienced and assertive Telephone Sales Agents
* Project Manager
* Internal Support Team
* Real-time web access to Campaign Statistics and Reporting
* Office facilities and equipment
* Daily reporting of all activities via email or telephone
* Customized company presentation, training and exercises
* Defined schedule of calls
* Seamless call transfer
* Call Recording and Monitoring for Quality Assurance purposes

CONTACT

2nd Floor Arguelles Bldg.
Arguelles St., Jaro, Iloilo City 5000
Philippines
email: sales@gmciusa.com, jobs@gmciusa.com
Web: www.gmciusa.com