Philippines Call Center Information

We are a Business Process Outsourcing (BPO) and call center solutions
provider. Our company delivers quality and exceptional outsourcing solutions to rapidly growing transportation and logistics providers and health care institutions internationally.

Value Proposition

The GOP value proposition: “Lower cost, higher quality, and better, more efficient productivity.”

GOP established offshore facilities in the Philippines to deliver BPO solutions to its customers.
This model allows our customers to take advantage of the following benefits:

• Lower labor cost
• Access to a highly educated professional labor pool with neutral accent and excellent English proficiencies
• High customer service mindset and culture
• Affinity and adoption of Western culture
• Availability of resources with language proficiencies in Chinese (Mandarin, Cantonese, Fukien) and Spanish

SERVICES

Customer Acquisition and Retention

• Telesales and Order Booking
• Lead Generation
• Market Research
• Customer Service support
• Customer Welcome Calls
• Customer Loyalty Programs

Back Office and Data Processing

• Data Entry and Record Maintenance
• Accounts Payable and Receivable
• Shipment Process and Invoice Auditing
• General Ledger and Reconciliations
• BOL & POD Scanning
• 24-hour Customer Contact Center
• Carrier Development
• Medical Transcription

CONTACT

Global Outsource Partners – Philippines
5/F King’s Court Pension House
31 Rimando Road
2600 Baguio City, Philippines
Telephone No.: (6374) 619-1763
Web: www.globaloutsourcepartners.com