Hong Kong Telecom Firm Call Center in Philippines
Hong Kong-based telecommunications firm PCCW Limited has expanded its regional call center business into the Philippines through a partnership with local firm IPVG Corp.PCCW, through its subsidiary PCCW Teleservices, has entered into an exclusive licensing agreement with IP Contact Center Outsourcing Inc. (IPCCO), a subsidiary of IPVG, for the latter to establish and operate the Hong Kong firm’s call center business in the country.
Under the agreement, PCCW Teleservices will provide its proprietary technology and methodology while IPCCO will provide the infrastructure and local workforce.
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