i-Contacts Corporation (i-Con) Call Center Info

By on October 23rd, 2006

ABOUT

i-Contacts Corporation (i-Con), a wholly owned subsidiary of Smart Communications Inc., is a multi-channeled contact center that provides companies with access to its customers via voice, fax, internet and Short Messaging System (text messages). To date, more than 100 million calls have been served.

Formally launched on June 1, 2001 in the Philippines as an independent contact center, the company has been serving SMART’S call center requirements since 1994. Currently, i-Con handles a customer’s subscriber base of nearly eight (8) million. Evolving from a standard call center into a multi-channel contact center operation, the company now has four contact center facilities in operation backed by the largest fixed and mobile communication infrastructures in the country.

SERVICES

I-CON goes beyond the conventional practice of providing customer service by proactively exceeding the need of the client’s customers.

  • Hotline Operations
  • Internet & SMS Service (ISS)
  • Telemarketing Services
  • Support Services

CONTACT

The company has four (4) contact center facilities to assure of continued business continuity. Three branches are in Luzon located in Quezon City and in Makati City and one is in the Visayas region established in Cebu City.

Customer Care Department
SMART Tower 6799 Ayala Avenue
Makati City, 1226 Philippines
Toll-Free No. *888 / #888
Tel. No. (63 2) 8881111
SMART Text Hotline No: 888
Fax No. (63 2) 8488870 / 8488830
Email: customercare@smart.com.ph
Web: www.smart.com.ph

Human Resource Department
Manpower Planning and Staffing Team
SMART Tower 6799 Ayala Avenue
Makati City, 1226 Philippines
FAX: (63-2) 5113160

Categories: BPO Company
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