Philippines Call Center Information

ABOUT

iTouchPoint is a Business Process Solutions company offering complete contact management solutions to Global 2000 companies via telephone, e-mail, website (live pro-active and reactive chat) and fax. iTouchPoint adheres to ISO 9001:2000 prescribed practices and our continuous improvement programs evaluate and analyze our processes to meet client needs.

Located in India and Philippines, iTouchPoint provides a capacity to accommodate over thousands of associates. All locations are equipped with redundant power supply with backup generators and an IPLC circuit to handle and route long distance and international calls. Security is a high concern at iTouchPoint, we provide security card access for all employees and additional security measures are provided to give employees access to certain facilities.

iTouchPoint is uniquely positioned to provide today’s industry leaders with the advanced technology and outsourced services they need to communicate with their customers, anytime, anywhere, through any channel. iTouchPoint helps clients with a comprehensive approach from designing to delivering complete contact management solutions.

SERVICES

iTouchPoint provides a complete range of outsourcing services to organizations that require end-to-end management of all or part of their Customer Service needs.

iTouchPoint’s focus on operational excellence, coupled with its strong technology base has proven to be of immense value to its rapidly growing client list, which includes many of the world’s most admired companies. Regardless of the communication medium used by the client’s customer to interact – voice, e-mail, Internet, mail or fax – iTouchPoint provides the expertise you need to maximize the value of this direct channel to your most precious asset: your customer.

iTouchPoint makes data pay by turning it into information, and using that information to produce management reports and customer profiles that you need. The result is that the customer establishes a personal relationship with your company. iTouchPoint’s contact center solutions, the finest in both human and technical resources, deliver exactly that – the ability to unlock your customer’s potential.

CONTACT

iTouchPoint Softech Pvt Ltd.
22nd Floor, IBM Plaza Eastwood Cyberpark
Libis, Quezon City, Philippines
Trunkline: (632)-4217900
Web: www.iTouchPoint.com