Philippines Call Center Information

NASDAQ-listed PFSweb Inc., a provider of business process outsourcing services, said Tuesday it was expanding its customer care operations by putting up a new call center in the Philippines.Also on Tuesday, the newly formed BPO Services Association Unlimited (BSA/U) said it expected the BPO sector’s revenue to almost double to $4 billion this year from the 2006 level, as large companies scale up operations and “flood SME [small and medium-scale enterprise] level operations to cater to foreign SMEs.”

The Texas-based PFSweb said in a statement that its call center, a 6,500-square-foot facility in Manila, would initially house the customer service department of its subsidiary eCOST.com.
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