Philippines Call Center Information

ABOUT

NuComm International is Canada’s largest privately-held provider of customer relationship and contact center services and a leader in the North American contact center marketplace. One of Canada’s 50 Best Managed Companiesâ„¢ for six years in a row, NuComm is also a Gold Trophy recipient of The National Quality Institute’s Canada Awards for Excellence (CAE).

Since its business launch in 1996, NuComm has emerged as a fully certified ISO 9001:2000 environment with 5,000 employees in 13 fully-owned and operated contact centers across North America and in the Philippines.

NuComm’s staff of skilled customer service employees handle more than two million contacts per month on behalf of clients that range from small and mid-sized businesses to a “blue chip” list of large multi-national companies. It’s a truly global corporation that manages a fast-growing customer base from U.S., Canadian and overseas companies in financial services, telecommunications, cable broadcasting, automotive, entertainment and other market sectors.

Its close-knit management team consists of experienced senior executives who have managed contact centers for much of their careers. Together, they have developed a unique business model that drives operational excellence using statistical quality controls, cutting-edge proprietary technology and continuous improvements, allowing the company to consistently meet and exceed client expectations.

SERVICES

We communicate with your customers. via telephone, the Web or automated voice response system.

We are one-to-one, always helpful and always available as your trusted customer care representatives.

We create innovative solutions to make it all happen quickly, seamlessly—and at a fraction of the price of traditional communication methods.

With 4,000 employees and growing, NuComm International delivers superior contact center services through our unique business platform. Our operation is driven by statistical quality controls, cutting-edge proprietary technology and an ISO 9001 : 2000 certified continuous improvement environment. The result is exceptional client satisfaction, high performance and remarkable cost efficiencies.

CONTACT

4th floor Ortigas Building
Ortigas Avenue Corner
Meralco Avenue, Ortigas Center
1600 Pasig City, Philippines
Phone: (0632) 638-6922
Fax: (0632) 632-9037
Web: www.nucomm.net