Philippines Call Center Information

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If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d your favorite music performers to view road schedules. But what business  opportunities are there around Social Media, and how do you integrate it into your contact center; to be [...]

For an industry that prides itself in following processes meticulously, the success of business process outsourcing (BPO) seems to have hinged on seemingly small measures that later turned out to be “game changers.”
One such policy shift that would later come to have massive positive implications on the industry was the government’s decision to allow individual [...]

The Philippines continues to become an attractive site for outsourcing as several business process outsourcing (BPO) firms have expressed plans to move their operations to the country.
According to business advisory and auditing firm KPMG, one BPO company is even planning to provide as much as 20,000 jobs to the Philippines.
“A number of our clients are [...]

The global economic downturn is forcing Philippine-based contact centers to operate more efficiently and keep their costs down, as high operating expenses may make them uncompetitive.
Contact Center Association of the Philippines president Benedict Hernandez said the crisis had prompted the industry to look more closely at wage increases and the negative impact this could have [...]

Amid economic pressure and low operational expenditure from global markets, the country’s contact center business will remain robust until the end of the year, according to a study commissioned by the Contact Center Association of the Philippines (CCAP).
During the kickoff for its upcoming industry conference, CCAP president Benedict Hernandez revealed that they commissioned a study [...]

The National Competency Assessment Tool, a standardized test for aspiring business process outsourcing practitioners, is scheduled to be piloted in several schools and universities this year.
Oscar Sanez, chief executive of the Business Processing Association of the Philippines (BPAP), said the test was being tweaked and should be finalized this month.
Once finalized, he said BPAP would [...]

Canadian call center Telus International Philippines, Inc.’s profits went up by almost two-fifths last year as revenues grew by over a quarter.
The outsourcing company’s 2008 net income reached P600.52 million, higher than its previous year’s profits of P431.37 million. Revenues meanwhile increased by 26.28% to P4.22 billion from P3.34 billion in 2007, documents from the [...]