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Call Centers Shifting to High-Value Services
The loca business process outsourcing (BPO) industry is set to shift its resources toward higher-value services next year as the global financial crisis takes its toll on traditional markets.
According to the results of a recent survey, the BPO sector sees “good to outstanding” prospects for so-called “non-voice” services.
The survey was conducted by the Business Processing [...]
Philippine Call Centers Safe from US Financial Crisis
The Philippines’ business process outsourcing industry remains safe from the effects of the recent financial debacle in the United States, according to executives from private and government agencies.
The Business Process Association of the Philippines (BPAP) said the industry will only suffer a “cooling down” effect as some US companies cancel their outsourcing contracts.
What is Outsourcing?
So, what is outsourcing? Outsourcing is contracting with another company or person to do a particular function. Almost every organization outsources in some way. Typically, the function being outsourced is considered non-core to the business. An insurance company, for example, might outsource its janitorial and landscaping operations to firms that specialize in those types of [...]
