Philippines Call Center Information

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The business process outsourcing sector continues to be the country’s sunshine industry, generating more than $7.2 billion in revenues last year, a 19-percent increase from $6.1 billion in 2008.
In a presentation at the opening of the 10th e-Services Global Sourcing Conference and Exhibition Monday, Business Processing Association of the Philippines executive director for information and [...]

Australian Business Process outsourcing firm Salmat has put up an 800-seat facility at McKinley Hill in Taguig City, the company’s first major investment outside of its home country.
In a briefing yesterday, Salmat general manager of strategy Philip Hadcroft said the company had been in the country since 1996, but it was doing mostly transactional services [...]

Philippines’ business process outsourcing (BPO) industry will likely grow by a faster 30%-35% this year from about 20% last year, on the back of expansion to provinces and increasing focus on high-value services, an official of the Commission on Information and Communications Technology (CICT) said yesterday.
Speaking in a forum organized by the University of Amsterdam [...]

UST Global, a leading provider of end-to-end IT, BPO services and solutions, will expand its Philippine workforce by hiring 1,000 recruits. Over the next few years, UST expects to increase the number of its workers at the IT services and BPO center to over 5,000.
This reflects the growing demand for the company’s outsourcing services and [...]

If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d your favorite music performers to view road schedules. But what business  opportunities are there around Social Media, and how do you integrate it into your contact center; to be [...]

For an industry that prides itself in following processes meticulously, the success of business process outsourcing (BPO) seems to have hinged on seemingly small measures that later turned out to be “game changers.”
One such policy shift that would later come to have massive positive implications on the industry was the government’s decision to allow individual [...]

The Philippines continues to become an attractive site for outsourcing as several business process outsourcing (BPO) firms have expressed plans to move their operations to the country.
According to business advisory and auditing firm KPMG, one BPO company is even planning to provide as much as 20,000 jobs to the Philippines.
“A number of our clients are [...]