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	<title>Philippines Call Center Information &#187; features</title>
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		<title>BPO sector generates $7.2B in revenues</title>
		<link>http://callcenter.mixph.com/bpo-sector-generates-7-2b-in-revenues/</link>
		<comments>http://callcenter.mixph.com/bpo-sector-generates-7-2b-in-revenues/#comments</comments>
		<pubDate>Thu, 11 Feb 2010 02:37:23 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[News & Articles]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=1032</guid>
		<description><![CDATA[The business process outsourcing sector continues to be the country’s sunshine industry, generating more than $7.2 billion in revenues last year, a 19-percent increase from $6.1 billion in 2008.
In a presentation at the opening of the 10th e-Services Global Sourcing Conference and Exhibition Monday, Business Processing Association of the Philippines executive director for information and [...]]]></description>
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		<title>Australian Salmat BPO Expands in Philippines</title>
		<link>http://callcenter.mixph.com/australian-salmat-bpo-expands-in-philippines/</link>
		<comments>http://callcenter.mixph.com/australian-salmat-bpo-expands-in-philippines/#comments</comments>
		<pubDate>Tue, 09 Feb 2010 02:31:12 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[News & Articles]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=1025</guid>
		<description><![CDATA[Australian Business Process outsourcing firm Salmat has put up an 800-seat facility at McKinley Hill in Taguig City, the company’s first major investment outside of its home country.
In a briefing yesterday, Salmat general manager of strategy Philip Hadcroft said the company had been in the country since 1996, but it was doing mostly transactional services [...]]]></description>
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		<title>BPO grow by a faster 30%-35% in 2010</title>
		<link>http://callcenter.mixph.com/bpo-grow-by-a-faster-30-35-in-2010/</link>
		<comments>http://callcenter.mixph.com/bpo-grow-by-a-faster-30-35-in-2010/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 12:04:54 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=1001</guid>
		<description><![CDATA[Philippines&#8217; business process outsourcing (BPO) industry will likely grow by a faster 30%-35% this year from about 20% last year, on the back of expansion to provinces and increasing focus on high-value services, an official of the Commission on Information and Communications Technology (CICT) said yesterday.
Speaking in a forum organized by the University of Amsterdam [...]]]></description>
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		<title>UST Global Will Expand its Philippine Workforce</title>
		<link>http://callcenter.mixph.com/ust-global-will-expand-its-philippine-workforce/</link>
		<comments>http://callcenter.mixph.com/ust-global-will-expand-its-philippine-workforce/#comments</comments>
		<pubDate>Tue, 24 Nov 2009 02:07:20 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=976</guid>
		<description><![CDATA[UST Global, a leading provider of end-to-end IT, BPO services and solutions, will expand its Philippine workforce by hiring 1,000 recruits. Over the next few years, UST expects to increase the number of its workers at the IT services and BPO center to over 5,000.
This reflects the growing demand for the company’s outsourcing services and [...]]]></description>
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		<title>The New Frontier, Your Call Center as a Social Media Outpost</title>
		<link>http://callcenter.mixph.com/the-new-frontier-your-call-center-as-a-social-media-outpost/</link>
		<comments>http://callcenter.mixph.com/the-new-frontier-your-call-center-as-a-social-media-outpost/#comments</comments>
		<pubDate>Fri, 30 Oct 2009 05:46:39 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=961</guid>
		<description><![CDATA[If you are like me, and so many other people today, you’ve connected through LinkedIn, set up your profile on Facebook, Twitted your Tweets and MySpace’d your favorite music performers to view road schedules. But what business  opportunities are there around Social Media, and how do you integrate it into your contact center; to be [...]]]></description>
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		<title>Selling Philippines&#8217; BPO Industry</title>
		<link>http://callcenter.mixph.com/selling-philippines-bpo-industry/</link>
		<comments>http://callcenter.mixph.com/selling-philippines-bpo-industry/#comments</comments>
		<pubDate>Fri, 04 Sep 2009 03:59:55 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=950</guid>
		<description><![CDATA[For an industry that prides itself in following processes meticulously, the success of business process outsourcing (BPO) seems to have hinged on seemingly small measures that later turned out to be “game changers.”
One such policy shift that would later come to have massive positive implications on the industry was the government’s decision to allow individual [...]]]></description>
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		<title>More Call Center Firms Expand to Philippines</title>
		<link>http://callcenter.mixph.com/more-call-center-firms-expand-to-philippines/</link>
		<comments>http://callcenter.mixph.com/more-call-center-firms-expand-to-philippines/#comments</comments>
		<pubDate>Wed, 05 Aug 2009 03:41:29 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=935</guid>
		<description><![CDATA[The Philippines continues to become an attractive site for outsourcing as several business process outsourcing (BPO) firms have expressed plans to move their operations to the country.
According to business advisory and auditing firm KPMG, one BPO company is even planning to provide as much as 20,000 jobs to the Philippines.
&#8220;A number of our clients are [...]]]></description>
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		<title>BPOs Forced to Operate Efficiently During Crisis</title>
		<link>http://callcenter.mixph.com/bpos-forced-to-operate-efficiently-during-crisis/</link>
		<comments>http://callcenter.mixph.com/bpos-forced-to-operate-efficiently-during-crisis/#comments</comments>
		<pubDate>Wed, 15 Jul 2009 09:27:28 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=925</guid>
		<description><![CDATA[The global economic downturn is forcing Philippine-based contact centers to operate more efficiently and keep their costs down, as high operating expenses may make them uncompetitive.
Contact Center Association of the Philippines president Benedict Hernandez said the crisis had prompted the industry to look more closely at wage increases and the negative impact this could have [...]]]></description>
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		<title>Call Center Still Growing Despite Economic Crisis</title>
		<link>http://callcenter.mixph.com/call-center-still-growing-despite-economic-crisis/</link>
		<comments>http://callcenter.mixph.com/call-center-still-growing-despite-economic-crisis/#comments</comments>
		<pubDate>Tue, 14 Jul 2009 09:24:31 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=922</guid>
		<description><![CDATA[Amid economic pressure and low operational expenditure from global markets, the country’s contact center business will remain robust until the end of the year, according to a study commissioned by the Contact Center Association of the Philippines (CCAP).
During the kickoff for its upcoming industry conference, CCAP president Benedict Hernandez revealed that they commissioned a study [...]]]></description>
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		<title>Test for Call Center Workers Ready By End of 2009</title>
		<link>http://callcenter.mixph.com/test-for-call-center-workers-ready-by-end-of-2009/</link>
		<comments>http://callcenter.mixph.com/test-for-call-center-workers-ready-by-end-of-2009/#comments</comments>
		<pubDate>Mon, 13 Jul 2009 09:23:59 +0000</pubDate>
		<dc:creator>bpo</dc:creator>
				<category><![CDATA[BPO Company]]></category>
		<category><![CDATA[features]]></category>

		<guid isPermaLink="false">http://callcenter.mixph.com/?p=916</guid>
		<description><![CDATA[The National Competency Assessment Tool, a standardized test for aspiring business process outsourcing practitioners, is scheduled to be piloted in several schools and universities this year.
Oscar Sanez, chief executive of the Business Processing Association of the Philippines (BPAP), said the test was being tweaked and should be finalized this month.
Once finalized, he said BPAP would [...]]]></description>
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