Philippines Call Center Information

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The global economic downturn is forcing Philippine-based contact centers to operate more efficiently and keep their costs down, as high operating expenses may make them uncompetitive.
Contact Center Association of the Philippines president Benedict Hernandez said the crisis had prompted the industry to look more closely at wage increases and the negative impact this could have [...]

Amid economic pressure and low operational expenditure from global markets, the country’s contact center business will remain robust until the end of the year, according to a study commissioned by the Contact Center Association of the Philippines (CCAP).
During the kickoff for its upcoming industry conference, CCAP president Benedict Hernandez revealed that they commissioned a study [...]

The National Competency Assessment Tool, a standardized test for aspiring business process outsourcing practitioners, is scheduled to be piloted in several schools and universities this year.
Oscar Sanez, chief executive of the Business Processing Association of the Philippines (BPAP), said the test was being tweaked and should be finalized this month.
Once finalized, he said BPAP would [...]

Canadian call center Telus International Philippines, Inc.’s profits went up by almost two-fifths last year as revenues grew by over a quarter.
The outsourcing company’s 2008 net income reached P600.52 million, higher than its previous year’s profits of P431.37 million. Revenues meanwhile increased by 26.28% to P4.22 billion from P3.34 billion in 2007, documents from the [...]

Business process outsourcing (BPO) firm StarTek is hiring another 400 agents to fill its 1,110-seat facility in the Makati business district with mostly non-voice talents within the year.
StarTek managing director Ed Mallari said this recruitment effort would double the company’s current employee base, which included a mix of agents, supervisors and managers.

With a continued boom in business process outsourcing (BPO), Convergys said Monday it was constructing two new sites in the Philippines and open them within the year.
The company said it remained committed to an expansion plan, announced last year, which would provide as many as 7,000 new jobs.
The company will formally open this Wednesday three [...]

The Business Process Outsourcing (BPO) industry gleams with hope during times of crisis, according to Philippine Chamber of Commerce and Industry (PCCI).
“While the IT (information and technology) sector has been hit, the BPO sector is surviving,” said Edgardo Lacson, PCCI president, during a forum Wednesday.