Archive for features
You are browsing the archives of features.
Managerial Talent, BPO’s New Requirement
Aside from command of the English language, business process outsourcing (BPO) companies are requiring “soft skills” such as leadership, especially now that the country wants to be more competitive amid the economic downturn. “We need management talent for us to continue to grow,” Danilo L. Reyes, Sitel Philippines president, said yesterday in a forum at [...]
Four Call Center Companies Will Expand in Davao
Four business process outsourcing (BPO) companies have trained their sights on this city for their expansion programs, an official of the city’s information and communication technology association said yesterday. The companies are the Canada-based Infotech Outsourcing Services, Mustang Technologies, Antech Solutions, and GenTech Software, according to Lizabel Holganza, president of ICT Inc.
BPO Firms Optimistic in 2009
Business process outsourcing (BPO) industry players are optimistic to achieve a robust 20 to 30 percent growth this 2009 on the back of non-voice outsourcing sector’s increasing share to total revenues despite the economic slowdown being experienced worldwide. Oscar Sañez, the new PHILEXPORT trustee for the information technology (IT) services sector, in an interview said [...]
Call Centers Shifting to High-Value Services
The loca business process outsourcing (BPO) industry is set to shift its resources toward higher-value services next year as the global financial crisis takes its toll on traditional markets. According to the results of a recent survey, the BPO sector sees “good to outstanding” prospects for so-called “non-voice” services. The survey was conducted by the [...]
Philippine Call Centers Safe from US Financial Crisis
The Philippines’ business process outsourcing industry remains safe from the effects of the recent financial debacle in the United States, according to executives from private and government agencies. The Business Process Association of the Philippines (BPAP) said the industry will only suffer a “cooling down” effect as some US companies cancel their outsourcing contracts.
What is Outsourcing?
So, what is outsourcing? Outsourcing is contracting with another company or person to do a particular function. Almost every organization outsources in some way. Typically, the function being outsourced is considered non-core to the business. An insurance company, for example, might outsource its janitorial and landscaping operations to firms that specialize in those types of [...]
