Philippines Call Center Information

Through 2008, the Business Process Outsourcing (BPO) market is expected to continue to grow by leaps bounds.

According to Gartner’s forecast, BPO service providers will reap an billion bounty from insurance companies by 2008 as insurers update their legacy systems.

Even though cities such as Bangalore continue to be seen as APEJs (Asia Pacific except Japan) main outsourcing centre, Manila has attracted significant investments for BPO services. The Philippines was among the largest adopters of BPO in 2004 and 2005 and will continue to be so throughout IDC’s forecast period.

DTSI: BPOs essential tool to Philippine right-shoring

Companies such as Accenture, IBM and EDS have been aggressive in their BPO pursuit in APEJ (Asia Pacific Region except Japan), players have been gaining ground. Traditional IT houses have been boostinf up their BPO service capabilities through a combination of leveraging IT outsourcing (ITO) and acquisitions. Diversified Technology Solutions International, Inc. (DTSI) the leading systems Integrator and technolohy solutions provider in the Philippines, are among the key players to keep an eye on in 2007 as they continue to build up their BPO capabilities, having already secured some notable contracts such as Harte Hanks, Dell, and some fortune 500 companies. The major advantage offered is cost effectiveness and consulting competence founded on 10 years of BPO industry practice and communication technology practice.

DTSI VP for Sales and Marketing, Paul Santos says: “DTSI’s Philippine presence offers access into the country’s economy.”

“We provide guidance to strategic office locations and identify business opportunities for future growth and development. In that sense we are more than just a vendor. Primarily, we are a BPO Philippine Business Consultant,” said Santos.

A lack of local market knowledge, selecting and managing multiple vendors and managing critical business variables: such as legal and accounting practices, available financial incentives, pricing – facilities, infrastructure, recruitment and training, proves the challenge of business migration, critical. DTSI reduces this risk by guiding and streaming the entire implementation, as it rapidly establishes your Philippine contact center.

Building IP – The India Philippines Partnership

With India viewed as a Philippine competitor, an unlikely partnership was formed in September 2006 between NASSCOM (National Association of Software and Service Companies), the premier trade body and ‘voice’ of the IT software and service industry in India and BPAP (Business Processing Association of the Philippines) an industry association representing the local business process outsourcing and contact center industry in the Philippines. The outsourcing pact was inked to boost the growth of the ITES-BPO industries on both sides.

“This collaboration was done, essentially, to grow the market,” said DTSI President and BPAP – Information and Research Power Team CoFounder, Miguel Garcia. “In terms of services, the Philippines and India compliment each other. The Philippines is honed in voice-based services while India on back-end services.”

“We’re expecting at least half a dozen Indian call centers to set shop for this year alone,” said DTSI EVP and BPAP – Information and Research Power Chairman, Gerry Topacio. “The Industry is really booming. We can look forward to at least 5 years of continued growth for the local BPO call centre.”

With the collaboration of both countries and the influx of Indian-owned call centers; DTSI continues to usher in more international investors into our shores.

source: www.goodnewspilipinas.com