Philippines’ Call Center Industry
Philippine call center industry, Call Centers are fast spreading in the country. Now, they are being considered as one of best contributors in the economic growth in the Philippines and still foreseen to be helping the country in the coming years. Call center services in the Philippines covers both inbound (inquiries,help desk, technical support, payment authorization, order taking,complaints handling, directory assistance, among others) and outbound (telemarketing, telesurvey, telecollection, sales verification, sales dispatch, reactivation of lapsed accounts, among others) services. Read more…
Philippines Favored for Call Centers
A survey by global staffing firm Kelly Services, Inc., a Troy, Michigan-based Fortune 500 company, shows that the Philippines has been grabbing a growing share of call center jobs from traditional provider India.
India is no longer the first choice for U.S. companies looking to set up some of their backroom operations abroad. More and more, they are eyeing the Philippines as the better site because Filipinos are proving to be better workers. Read more…
The Philippine Advantage
Being the third largest English speaking nation in the world and having a strong affinity for U.S. culture has positioned the Philippines as the destination of choice for customer contact and BPO services, due to its ample supply of English speaking, computer and Internet-savy college graduates who view contact center work as a career. Combine the high quality resources with the economics of the labor rates and you have solutions that must be considered as a viable option for achieving your organization’s goals. Read more…
Outsourcing in the Philippines
The call center industry is an emerging industry in the Philippines. Business process outsourcing is regarded as one of the fastest growing industries in the world. Business process outsourcing in the Philippines became the latest trend in the services sector in the 2000s and is led by demand for offshore call centers. It is estimated that 112,000 people were working in call centers in the Philippines in 2005, bringing in revenues of US$1.12 billion for the year. This is a sharp increase from 2000 when call centers employed 2400 people and earned US$24 million. Read more…
