Philippines Call Center Information

ABOUT

World Pacific Contact Center Solutions (WCCS) is Philippines’ premiere strategic outsource recruiment partner for the Information and Communications Technology (ICT) industry. The organization was established to address the burgeoning demand for highly skilled professionals and contact center agents and to meet the increasing focus of global companies on providing exceptional customer service.

As of 2004, WCCS has processed and placed over a thousand call center agents in local and international contact centers.

WCCS takes pride in their premium staffing experience and state-of-the-art technology and infrastructure that both serve as the backbone mechanism for a successful partnership to your Contact Center and Business Process Outsourcing requirements.

WCCS also provides innovative but proven solutions to traditional organizational problems. Quality candidates undergo rigorous training through WCCS’ affiliate, The Call Center Academy (CCA), which is the first ever training academy to be accredited with the Technical Education and Skills Development Authority (TESDA) in the Call Center Industry.

WCCS has extensive alliances with different talent pool sources such as colleges and universities, online recruitment companies and community employment centers.

SERVICES

WCCS currently provides the following services to its clients:

• Test Administration / Profile Assessment
• Entry-Level Placement
• Technical Support Placement
• Executive Placement

CONTACT

7/F Philcox Bldg., 172 Salcedo Street,
Legaspi Village, Makati City

Telephone:
(63 2) 816-7591
(63 2) 816-7595

Mobile Phone:
(+63 917) 551-9894

Email: inquiry@wccs.ph, recruit@wccs.ph
Web: www.wccs.ph